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Star Refrigeration Survey Report

An Insight into the Future of Refrigeration – Plans & Concerns of Sector-Specific Cooling & Heating Users

Download PDF Star Refrigeration Survey Results


Business Sectors attending the event

Business Sectors


The industry most represented in the survey was the food and drinks sector, with food production making up 20% of the sample across all venues. Secondly, the building services sector represented 14% of participants, and was divided into public buildings, universities, NHS and urban regeneration agencies.



Percentages of Attendees' Company Roles

Company Roles

The majority of attendees hold decision making positions within their company, with the most popular management roles being Business Manager, Service Manager and Energy Manager. 10% of attendees were at the head of their company, with a small percentage also being trainees/students.


The most important issues that concerned attendees regarding their current Cooling & Heating solution: 

In the survey, we asked each attendee to state the three most important issues regarding their current cooling & heating solution. The overall results were as follows:

Company Issues 


The surveyed groups revealed that the most important issues of concern for end users regarding their current cooling and heating systems was coping with the energy efficiency challenge (26%) and the cost of plant operation (18%), while a considerable 16% reported that R22 replacement was a worry at the top of their agenda. The storage and distribution sector  was the most affected (36%) by the R22 phase out. Other concerning issues for business, including quality training and system performance (both 3%) were highlighted.


Breakdown of sector specific issues:Sector Issues

The results show that each sector has a different idea of what their current main issues are - for example, 80% of Building Services agreed that their main focus is on becoming more energy efficient. The Food Industry sector was divided on the issues that affect their businesses most, however the reliability of their systems came out on top as the most problematic area at 43%. Reliability was also a clear issue for FM companies, with 56% of the votes. Overall, the issue that scored highest between all sectors was reducing energy savings & becoming more energy efficient.


End users of industrial cooling solutions use the following criteria to evaluate and compare different cooling/heating solutions:

We asked the attendees to state which factors they look for in cooling and heating solutions to aid them in the purchase decision making process.

Cooling Solutions


Cost was an important factor at 34% to take into account when comparing solutions. In contrast, most attendees (49%) did not settle on low cost but based their decision making process on Total Life Cycle Costs, Performance/Quality, Energy Efficiency and Reliability, revealing a trend to suppress the marginal value of low capital investments: 12% concentrate on the Total Life Cycle costs for long term value. Energy efficiency was also a big deciding factor at 24%, and performance/quality and reliability came in at 13%.


Attendees shared their plans for the improvement of their cooling/heating solution:

We asked attendees how their refrigeration and heating plant will be improved in the near future to deliver the greatest value for their business:

Improvement Plans


Almost half of our attendees (43%) are planning on monitoring their systems more regularly and improving maintenance. 27% want to become more energy efficient, and 17% opt for updating their current system.


Breakdown of sector specific future plans:

Future Plans


Some sectors agreed on one single issue to focus on, whereas others were divided in their opinions. 100% of Facilities Management companies agree their monitoring & maintenance requires improvement, while 100% of District Heating sector users will begin to use heat recovery. The Food Industry was the most disagreeable - it was a close call between becoming more energy efficient (33%) and updating current systems (15%), but improving monitoring & maintenance was the one improvement that most users were planning on to deliver the greatest value for their business, at 40%. The issue that least concerned all sectors was using higher quality refrigerant. For most sectors, improved monitoring & maintenance was at the top of the agenda.


Attendees reported on the knowledge obtained during the event & the information they require:

Knowledge Obtained


Feedback from the Roadshow

We asked attendees to give us their thoughts on the Roadshow:



59% commented that the Star Refrigeration Roadshow 2013 was worth attending, with one attendee in particular commenting that it was "very instructional" and the knowledge he gained will be used for company improvement. 17% praised the presentations on being very informative, and a further 10% remarked that they were not too technical to understand, which added to their enjoyment of the event.




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